Fidelis Care, a health plan serving more than 2.5 million members across New York State and a wholly owned subsidiary of Centene Corporation, announced today a partnership with Cityblock, a value-based healthcare provider, to provide comprehensive, community-based care to thousands of eligible members in the New York City area and Long Island living with complex medical and behavioral health conditions.
Cityblock’s innovative care model connects members to a multidisciplinary care team that includes primary care providers, behavioral health specialists, community health partners, nurse care managers, pharmacy navigators, and more. Through this partnership, eligible members of Fidelis Care’s Medicaid Managed Care and HealthierLife – Health and Recovery Plan (HARP) plans now have access to Cityblock’s integrated primary care, behavioral health, and social care services. Members have the choice to see their care team virtually, in their homes, or at local Cityblock clinics.
“Fidelis Care is excited to partner with Cityblock to ensure our members receive personalized, quality care at the time and place they need it,” said Fidelis Care Chief Medical Officer Vincent Marchello, MD. “By eliminating the barriers to healthcare, Cityblock and Fidelis Care will help improve the lives of our members.”
Cityblock provides services to Fidelis Care members with complex needs, many of whom are at disproportionately higher risk for poor health outcomes. By offering 24/7 access and care, Cityblock’s multidisciplinary care team helps to reduce unnecessary emergency department visits and inpatient admissions, while improving quality and member participation in their healthcare. According to its 2024 Equity in Action Report, Cityblock’s care model has shown increased engagement, higher retention rates, and meaningful reductions in avoidable inpatient admissions.
“We firmly believe that it is not only possible, but necessary, to drive better health outcomes for marginalized and underserved populations,” said Dr. Kameron Matthews, Chief Health Officer of Cityblock. “We are honored to partner with Fidelis Care, which shares this vision for innovation and value-based care. Our work together is more important than ever to close any gaps in care to those disproportionately impacted by the pandemic and economic changes over the last few years.”
